Delivery & returns
Know what to expect before your order arrives. For questions about delivery or a return, email service@cottagecoastal.com with your order number.
Shipping & delivery
Where we ship
Our current furniture and home accents collection ships from U.S. fulfillment partners. Delivery availability depends on the product, its warehouse, and the destination.
We ship to supported street addresses in the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, military addresses, PO boxes, or international destinations.
Shipping cost
Standard shipping is included in the listed product price for supported addresses. Any applicable sales tax is shown at checkout before payment.
Delivery timing
Check the product page for any item-specific delivery information. Estimates are not guaranteed arrival dates. Products ship from our fulfillment partners, and items in one order may arrive in separate packages. Tracking is provided when available.
Delays and address changes
If we cannot ship within the timeframe promised for your order, we will contact you with revised timing and the option to cancel for a full refund. We will obtain your agreement to a delay when required. Review your address before payment and contact us promptly if it needs to change; changes may not be possible after dispatch.
Returns & refunds
Starting a return
Email service@cottagecoastal.com within 30 days of delivery with your order number and the item you want to return. We will provide return instructions. For a change-of-mind return, the item must be unused, unassembled, and complete with its parts and accessories. Send it within 14 days after receiving the instructions, securely packed in its original packaging or equally protective packaging.
Return shipping
You are responsible for return shipping for a change-of-mind return. Furniture return shipping can be costly; contact us before arranging shipment. We do not charge a restocking fee for an eligible return. The listed product price is refunded without deducting the standard outbound shipping included in that price.
Damaged, defective, incorrect, or missing items
Contact us promptly with your order number and a description of the issue. Photos of the product and packaging can help us investigate. We will arrange an appropriate replacement, repair, or refund, and cover necessary return shipping when the issue is our responsibility. The change-of-mind conditions above do not limit rights you have for faulty goods.
Where to return
Our return address is Cottage & Coastal, 575 Lundy Ln, Hudson, WI 54016, United States. Contact us first so we can identify your order and provide any item-specific handling instructions.
Refunds
We will inspect returned items and contact you about the outcome. Eligible refunds are issued to the original payment method within 7 business days of receiving the eligible return. Your payment provider may take additional time to post the credit. Applicable tax is adjusted with the refund. This policy does not limit rights under applicable law.