Last updated: September 7, 2026
Email service@cottagecoastal.com within 30 days of delivery with your order number, the item you wish to return, and the reason. Please wait for return instructions before shipping. For a change-of-mind return, the item must be unused, unassembled, complete with its parts and accessories, and packed in its original packaging or equally protective packaging for the return journey.
For an eligible change-of-mind return, you pay the return shipping cost. Furniture can be expensive to ship; check the cost before returning it. Ship the approved return within 14 days after receiving our instructions and keep the tracking receipt. We do not charge a restocking fee or deduct standard outbound shipping from an eligible return refund.
Our US return address is:
Cottage & Coastal / Jaymee doza
1004 Rittenhouse St Des Moines IA 50315 United States
Contact us first so we can identify your parcel and provide the correct instructions. Do not return an item to an address on the supplier packaging without our confirmation.
Contact us as soon as you notice a problem. Include your order number and, where possible, photos of the item, packaging, and shipping label. We will review the issue and arrange an appropriate replacement, missing part, return, or refund. When a return is required for a confirmed defect, shipping damage, or our fulfillment error, we cover the reasonable return shipping arranged with us. The unused or unassembled conditions for change-of-mind returns do not exclude a valid defect claim.
We will inspect a returned item and notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days after receipt and eligibility confirmation. Your payment provider or bank may need additional time to post the credit. If a return is ineligible, we will explain the reason and discuss the available next steps.
Request cancellation promptly by email. We will confirm whether shipment can be stopped. If an order has already shipped, follow the return process. Contact us about an exchange; availability is not guaranteed. Do not place a replacement order until you are comfortable with its separate payment and delivery terms.
This policy does not limit any rights you have under applicable consumer-protection law.
